Terms and conditions

Hotel Sunway Playa Golf & SPA

AJEDREZ

From 10/12/18 to 26/12/18

Free cancellation 1 month prior the Festival start (until November 15th)
If cancel later than November 15th, 30% penalty will be applied

From 10/12/19 to 26/12/19

Free cancellation 1 month prior the Festival start (until November 15th)
If cancel later than November 15th, 30% penalty will be applied

BRIDGE

Del 25/11/18 al 15/12/18

Until November 15, free cancellation.
Outside of the aforementioned period, it will represent 30% of total expenses.

Del 25/11/19 al 15/12/19

Until November 15, free cancellation.
Outside of the aforementioned period, it will represent 30% of total expenses.

DIRECTA, ESCAPADA, DIRECTA D

From 1/1/18 to 2/25/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.

From 2/26/18 to 3/1/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.

From 3/2/18 to 3/28/18

From 3/29/18 to 9/30/18

From 10/01/18 to 10/31/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 7 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 7 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.

From 11/1/18 to 12/20/18

From 12/21/18 to 1/1/19

From 01/01/19 to 24/02/19

The customer will have to pay 30% of the total price after make the reservation.
The customer can cancel the reservation for free up to 2 days before the arrival date.
The customer will have to pay 30% of the total price if Canceled during the 2 days before the arrival date.
If the client does not show up You will have to pay the full price

From 25/02/19 to 28/02/19

The customer will have to pay 30% of the total price after make the reservation.
If canceled or modified up to 2 days before the arrival date you will be will charge 30% for cancellation fees.
If canceled or modified during 2 days before the arrival date the client will have to pay the total price.
If the Customer does not show up will have to pay the full price.

From 01/03/19 to 13/04/19

From 14/04/19 to 21/04/19

From 22/04/19 to 31/05/19

From 01/06/19 to 30/09/19

From 01/10/19 to 31/12/19

From 01/01/2020 to 22/02/2020

From 23/02/2020 to 26/02/2020

Non-refundable rate, cannot be cancelled or modified. Once the reservation is confirmed, the hotel may charge the amount corresponding to the total of the reservation at any time.

From 2020/02/27 to 2020/04/08

From 2020/04/09 to 2020/2020/04/12

The customer will have to pay 30% of the total price after making the reservation.
If you cancel or modify up to 2 days before the Arrival date will be charged 30% for cancellation fees.
If you cancel or modify during the 2 days before the arrival date customer will have to pay the total price.
If the customer does not show up You will have to pay the total price.

From 2020/04/13 to 2020/04/30

From 2020/05/01 to 2020/10/12

The customer will have to pay 30% of the total price after making the reservation.
If you cancel or modify up to 2 days before the Arrival date will be charged 30% for cancellation fees.
If you cancel or modify during the 2 days before the arrival date the customer will have to pay the total price.
If the customer does not show up You will have to pay the total price.

From 2020/10/13 to 2020/12/31

Sunway Amapola Apartments

AJEDREZ

From 10/12/18 to 26/12/18

Free cancellation 1 month prior the Festival start (until November 15th)
If cancel later than November 15th, 30% penalty will be applied

From 10/12/19 to 26/12/19

Free cancellation 1 month prior the Festival start (until November 15th)
If cancel later than November 15th, 30% penalty will be applied

DIRECTA, ESCAPADA, DIRECTA D

From 2/26/18 to 3/1/18

From 3/2/18 to 3/28/18

From 3/29/18 to 9/30/18

From 10/01/18 to 10/04/18

From 10/5/18 to 10/13/18

From 10/14/18 to 10/31/18

From 11/1/18 to 12/20/18

From 12/21/18 to 1/1/19

From 01/01/19 to 24/02/19

The client can cancel the reservation free of charge up to 2 days before the arrival date.
The client will have to pay 30% of the total price if he cancels during the 2 days before the arrival date.
If the client does not show up he will have to pay the full price.

From 25/02/19 to 06/03/19

If canceled or modified up to 2 days before the arrival date, you will be charged 30% for cancellation fees.
If canceled or modified during the 2 days before the arrival date, the client will have to pay the Total price.
If the client does not show up he will have to pay the full price.

From 07/03/19 to 13/04/19

From 14/04/19 to 21/04/19

From 22/04/19 to 31/05/19

From 01/06/19 to 11/09/19

From 12/09/19 to 03/10/19

From 04/10/19 to 13/10/19

From 14/10/19 to 31/12/19

Sunway Apollo Apartments

DIRECTA, ESCAPADA, DIRECTA D

From 2/26/18 to 3/1/18

From 3/2/18 to 3/28/18

From 3/29/18 to 9/30/18

From 10/01/18 to 10/04/18

From 10/5/18 to 10/13/18

From 10/14/18 to 10/31/18

From 11/1/18 to 12/20/18

From 12/21/18 to 1/1/19

From 01/01/19 to 24/02/19

From 25/02/19 to 06/03/19

From 07/03/19 to 13/04/19

From 14/04/19 to 21/04/19

From 22/04/19 to 31/05/19

From 01/06/19 to 11/09/19

From 12/09/19 to 03/10/19

Sunway Arizona Apartments

DIRECTA, ESCAPADA, DIRECTA D

From 2/26/18 to 3/1/18

From 3/2/18 to 3/28/18

From 3/29/18 to 9/30/18

From 10/01/18 to 10/04/18

From 10/5/18 to 10/13/18

From 10/14/18 to 10/31/18

From 11/1/18 to 12/20/18

From 12/21/18 to 1/1/19

From 01/01/19 to 24/02/19

From 25/02/19 to 06/03/19

From 07/03/19 to 13/04/19

From 14/04/19 to 21/04/19

From 22/04/19 to 31/05/19

From 01/06/19 to 11/09/19

From 12/09/19 to 03/10/19

From 04/10/19 to 13/10/19

From 14/10/19 to 31/12/19

Sunway Atlanta Apartments

DIRECTA, ESCAPADA, DIRECTA D

From 2/26/18 to 3/1/18

From 3/2/18 to 3/28/18

From 3/29/18 to 9/30/18

From 10/01/18 to 10/04/18

From 10/5/18 to 10/13/18

From 10/14/18 to 10/31/18

From 11/1/18 to 12/20/18

From 12/21/18 to 1/1/19

From 01/01/19 to 24/02/19

From 25/02/19 to 06/03/19

From 07/03/19 to 13/04/19

From 14/04/19 to 21/04/19

From 22/04/19 to 31/05/19

From 01/06/19 to 11/09/19

From 12/09/19 to 03/10/19

From 04/10/19 to 13/10/19

From 14/10/19 to 31/12/19

Sunway La Veleta House

DIRECTA, ESCAPADA, DIRECTA D

From 1/1/18 to 2/25/18

From 2/26/18 to 3/1/18

From 3/2/18 to 3/28/18

From 3/29/18 to 9/30/18

From 10/01/18 to 10/31/18

From 11/1/18 to 12/20/18

From 12/21/18 to 1/1/19

From 01/01/19 to 24/02/19

From 25/02/19 to 06/03/19

From 07/03/19 to 13/04/19

From 14/04/19 to 21/04/19

From 22/04/19 to 31/05/19

From 01/06/19 to 11/09/19

From 12/09/19 to 03/10/19

From 04/10/19 to 13/10/19

From 14/10/19 to 31/12/19

Sunway San Jorge Apartments

AJEDREZ

From 10/12/18 to 26/12/18

Free cancellation 1 month prior the Festival start (until November 15th)
If cancel later than November 15th, 30% penalty will be applied

From 10/12/19 to 26/12/19

Free cancellation 1 month prior the Festival start (until November 15th)
If cancel later than November 15th, 30% penalty will be applied

DIRECTA, ESCAPADA, DIRECTA D

From 2/26/18 to 3/1/18

From 3/2/18 to 3/28/18

From 3/29/18 to 9/30/18

From 10/01/18 to 10/04/18

From 10/5/18 to 10/13/18

From 10/14/18 to 10/31/18

From 11/1/18 to 12/20/18

From 12/21/18 to 1/1/19

From 01/01/19 to 24/02/19

From 25/02/19 to 06/03/19

From 07/03/19 to 13/04/19

From 14/04/19 to 21/04/19

From 22/04/19 to 31/05/19

From 01/06/19 to 11/09/19

From 12/09/19 to 03/10/19

From 04/10/19 to 13/10/19

From 14/10/19 to 31/12/19

Sunway Talaia Apartments

DIRECTA, ESCAPADA, DIRECTA D

From 1/1/18 to 2/25/18

From 2/26/18 to 3/1/18

From 3/2/18 to 3/28/18

From 3/29/18 to 9/30/18

From 10/01/18 to 10/31/18

From 11/1/18 to 12/20/18

From 12/21/18 to 1/1/19

From 01/01/19 to 24/02/19

From 25/02/19 to 06/03/19

From 07/03/19 to 13/04/19

From 14/04/19 to 21/04/19

From 22/04/19 to 31/05/19

From 01/06/19 to 11/09/19

From 12/09/19 to 03/10/19

From 04/10/19 to 13/10/19

From 14/10/19 to 31/12/19

Sunway Tara Apartments

AJEDREZ

From 10/12/18 to 26/12/18

Free cancellation 1 month prior the Festival start (until November 15th)
If cancel later than November 15th, 30% penalty will be applied

From 10/12/19 to 26/12/19

Free cancellation 1 month prior the Festival start (until November 15th)
If cancel later than November 15th, 30% penalty will be applied

DIRECTA, ESCAPADA, DIRECTA D

From 2/26/18 to 3/1/18

From 3/2/18 to 3/28/18

From 3/29/18 to 9/30/18

From 10/01/18 to 10/04/18

From 10/5/18 to 10/13/18

From 10/14/18 to 10/31/18

From 11/1/18 to 12/20/18

From 12/21/18 to 1/1/19

From 01/01/19 to 24/02/19

From 25/02/19 to 06/03/19

From 07/03/19 to 13/04/19

From 14/04/19 to 21/04/19

From 22/04/19 to 31/05/19

From 01/06/19 to 11/09/19

From 12/09/19 to 03/10/19

From 04/10/19 to 13/10/19

From 14/10/19 to 31/12/19

Hotel Club Sunway Punta Prima

DIRECTA

From March 16th till March 28th, 2018

+48h prior to arrival date - free cancellation
-48h prior to arrival date - the hotel will charge 25% of the total cost of your stay
NO SHOW: the hotel will charge the total cost of your stay

From March 29th till November 4th, 2018

+48h prior to arrival date - the hotel will charge 30% of the total cost of your stay
-48h prior to arrival date - the hotel will charge the total cost of your stay
NO SHOW: the hotel will charge the total cost of your stay

From November 5th till November 11th, 2018

+48h prior to arrival date - free cancellation
-48h prior to arrival date - the hotel will charge 25% of the total cost of your stay
NO SHOW: the hotel will charge the total cost of your stay

From 15/03/2019 to 13/04/2019

The customer will have to pay 30% of the total price after make the reservation.
The client can cancel the reservation free of charge up to 2 days before the arrival date.
The client will have to pay 30% of the total price if he cancels during the 2 days before the arrival date.
If the client does not show up he will have to pay the full price.

From 14/04/2019 to 21/04/2019

The customer will have to pay 30% of the total price after make the reservation.
If canceled or modified up to 2 days before the arrival date, you will be charged 30% for cancellation fees.
If canceled or modified during the 2 days before the arrival date the client will have to pay the total price.
If the Customer does not show up will have to pay the full price.

From 22/04/19 to 09/05/19

From 10/05/2019 to 13/10/2019

From 14/10/2019 to 03/11/2019